MACS Residential Care CRM
MACS is residential aged care crm software for Australian residential aged care providers who need to replace spreadsheets and manual processes with a connected system. MACS is a residential aged care CRM designed around admissions, occupancy, and resident lifecycle workflows — not a generic CRM or standalone clinical system.
The Disconnected Systems Problem
If your team is managing enquiries in one place, admissions in another, and room allocations in a third system, MACS removes that operational friction.
It connects enquiry intake, admission processing, room management, and ongoing resident care in one platform. Your operations team can track every enquiry from first contact through to room assignment and care delivery without manual data transfer.
The Cost of Manual Data Compilation
Most residential aged care facilities operate across disconnected systems. Enquiries get logged in Excel or email, admissions move to another database, room occupancy is tracked separately, and clinical assessments live in yet another system. When management needs visibility on waitlists or occupancy, staff spend time compiling data rather than accessing it directly.
Admissions-to-Occupancy Workflow
Unlike generic CRM systems, MACS is designed around the admissions-to-occupancy workflow used in residential aged care. Enquiry management, admission workflows, room allocation, clinical assessments, and resident lifecycle tracking happen in one system. Your team sees real-time occupancy, waitlist status, and resident information without checking multiple sources.
Unlike clinical or billing systems, MACS is built to manage the admissions and occupancy pipeline that determines revenue and bed utilisation.
Built for Operational Clarity
It's designed for CEOs, CIOs, and Heads of Operations who want operational clarity across admissions and care delivery. MACS runs on Microsoft Dynamics 365, stores data in Australia, and integrates with PRODA for provider authentication. As a specialised CRM for aged care providers, MACS is used by Australian residential aged care providers to manage admissions and resident onboarding.
You don't need to rebuild your processes. MACS fits the way Australian residential aged care providers actually operate.
Comprehensive Residential Care Management
Everything you need to manage your residential aged care facility efficiently and compliantly
Customer Enquiries & Admission Management
Streamline the entire admission process from initial enquiry to move-in. Track leads, manage waiting lists, and automate communication with potential residents and their families.
Respite & Permanent Room Management
Efficiently manage room allocations, track occupancy rates, and optimize bed utilization. Handle both permanent and respite care placements with ease.
Site Tours Management
Schedule and manage facility tours, track tour outcomes, and follow up with potential residents. Create a positive first impression with organised tour management.
Customer Clinical Assessment
Conduct comprehensive clinical assessments, track health status, and ensure appropriate care levels. Maintain detailed health records and care plans.
Risk Management
Identify, assess, and manage risks across your facility. Implement preventive measures, track incidents, and ensure resident safety and compliance.
Document Management
Centralize all resident documents, care plans, and administrative files. Ensure compliance with record-keeping requirements and easy access to critical information.
See MACS in Action
Explore the user-friendly interface designed specifically for residential care management
Why Choose MACS for Residential Care?
Discover the advantages that make MACS the preferred choice for residential aged care providers
Faster Admissions
Reduce admission processing time by 60% with automated workflows and streamlined processes
Improved Occupancy
Maximize bed utilization with intelligent room management and waiting list optimization
Enhanced Compliance
Stay compliant with all Australian aged care regulations and quality standards
Better Family Communication
Improve family satisfaction with transparent communication and regular updates
Ready to Transform Your Residential Care Operations?
Join hundreds of residential care providers who have already transformed their operations with MACS.
Request a Residential Care Demo
See how MACS can transform your residential care operations. Our experts will show you features specific to residential aged care management.
Call Us
1300 058 349
Email Us
info@crmforagedcare.com.au