Care at Home CRM for Community Aged Care Providers
MACS is Care at Home CRM software for Australian community aged care providers who need to stop re-keying client data across multiple systems. MACS is designed to manage enquiries, onboarding, and client lifecycle visibility under the new Care at Home framework — not a rostering or payroll system.
The Australian Government's aged care reforms introduce Care at Home as the future model for delivering services in the community. This framework replaces the existing Home Care Packages structure and introduces new expectations around service coordination, compliance, and provider accountability.
For many organisations, systems previously designed for Home Care Packages will need to evolve to support the Care at Home operating model.
The Manual Processing Problem
If your team is manually processing enquiries, copying information into spreadsheets, and tracking service commencement across disconnected tools, MACS removes that manual work.
It connects enquiry intake, client onboarding, and service delivery in one platform. Your operations team gets full visibility from first contact through to ongoing care coordination, without duplicate data entry.
The Cost of Disconnected Systems
Most Care at Home providers (formerly Home Care Packages providers) lose time to administrative overhead. An enquiry comes in, gets logged in one system, copied into another for assessment, transferred again for rostering, and manually tracked for service commencement. When stakeholders need visibility, staff compile reports instead of referencing a single source.
One System. Complete Visibility.
MACS eliminates that process. Enquiry management, HCP budgeting, rostering, scheduling, and Service Australia integration happen in one system. Your team sees where every client sits in the onboarding pipeline and can track service delivery without manual status updates.
Unlike rostering or finance-first systems, MACS focuses on enquiry flow, onboarding speed, and package visibility — the points where Care at Home providers lose the most time.
Built for Decision Makers
It's built for CEOs, CIOs, and Heads of Operations who want operational visibility without increasing administrative burden. MACS runs on Microsoft Dynamics 365, stores data in Australia, and integrates directly with Service Australia APIs for real-time HCP information.
As part of our broader aged care CRM software platform, MACS is used by Australian Care at Home providers to manage client enquiries and service coordination.
Care at Home Compliance and Regulatory Readiness
The transition to the Care at Home framework represents one of the most significant operational changes for community aged care providers in Australia. Systems that support referrals, service planning, incident recording, and regulatory reporting will need to align with the expectations of the new model. Providers who assess their system readiness early will be better positioned to meet compliance obligations as the Care at Home framework takes effect.
You don't need to change how your team works. MACS fits the operational realities of Australian Care at Home providers.
Comprehensive Care at Home Management
Everything you need to manage Care at Home services efficiently and deliver exceptional care in clients' homes
Customer Enquiries & Case Management
Manage client enquiries, assessments, and ongoing case management. Track client needs, preferences, and care requirements throughout their journey.
Rostering & Scheduling
Intelligent staff rostering and client scheduling. Match care workers to clients based on skills, availability, and preferences for optimal care delivery.
Service Australia API Integration
Seamless integration with Service Australia systems for real-time HCP information, funding updates, and compliance reporting.
Home Care Package Budgeting
Comprehensive HCP budget management. Track spending, monitor available funds, and ensure optimal utilization of care packages.
PO, Invoice & Claims Automation
Automate purchase orders, invoicing, and claims processing. Streamline financial workflows and reduce administrative burden on care workers.
Event Management
Schedule and manage care events, appointments, and activities. Track outcomes and ensure comprehensive care coordination.
See MACS Care at Home in Action
Explore the intuitive interface designed specifically for Care at Home service management
Advanced Care at Home Service Management
Specialized tools designed for Australian Care at Home and Home Care Package requirements
Level 1-4 Package Management
Comprehensive management for all HCP levels with automated budget tracking and service allocation based on package type and funding available.
Real-time Budget Monitoring
Track spending against HCP budgets in real-time, with alerts for budget thresholds and automatic reporting to ensure optimal fund utilization.
Service Australia Compliance
Ensure full compliance with Service Australia requirements through automated reporting, data validation, and direct API integration.
Care Plan Integration
Seamlessly integrate care plans with service delivery, tracking outcomes and adjusting services based on client needs and goals.
Why Choose MACS for Care at Home?
Discover the advantages that make MACS the preferred choice for Care at Home providers
Improved Budget Efficiency
Optimize HCP budget utilization with real-time tracking and intelligent spending recommendations
Enhanced Staff Efficiency
Reduce travel time and improve care continuity with intelligent rostering and route optimization
Better Client Outcomes
Improve client satisfaction and health outcomes through personalized care and consistent service delivery
Comprehensive Reporting
Generate detailed reports for Service Australia, quality indicators, and business intelligence
Ready to Transform Your Care at Home Operations?
Join hundreds of Care at Home providers who have streamlined their service management with MACS.
Request a Care at Home Demo
See how MACS can transform your Care at Home service management. Our experts will demonstrate features specific to community aged care administration and care delivery.
Call Us
1300 058 349
Email Us
info@crmforagedcare.com.au