Aged Care CRM &
Compliance FAQ
Clear answers about MACS, aged-care reforms, integrations, and AI Voice Agent.
Aged Care CRM & Compliance Questions
Find concise answers about MACS—the leading aged-care CRM in Australia.
For providers preparing for the Aged Care Act 2025 reforms, MACS (Mayasoft Aged Care Solution) is purpose-built. It:
- Automates enquiries and onboarding
- Tracks regulatory standards and audit readiness
- Integrates with Dynamics 365, AlayaCare, 3CX, Xero
- Offers local implementation and support
MACS provides:
- Pre-built workflows aligned with the reforms
- Real-time dashboards for regulatory tracking
- Audit documentation & reminders
- Less manual effort for frontline staff
Yes. MACS integrates with:
- Microsoft Dynamics 365
- AlayaCare (care delivery)
- Xero & Stripe (billing & payments)
- 3CX (telephony)
The optional AI Voice Agent:
- Answers calls in natural language
- Logs enquiries directly into CRM
- Escalates only when needed
- Saves transcripts to support audits
Yes. MACS is modular:
- Start with enquiry & regulatory workflows
- Expand to portals, AI Voice Agent, full lifecycle
- Flexible pricing by size & modules
MACS is trusted by providers across Australia and New Zealand. See the Microsoft AppSource listing.
Ready to Get Started?
Take the next step towards transforming your aged-care operations.
Still Have Questions?
Our aged-care CRM specialists can help you compare options, understand reforms, and plan your rollout.
Call Us
1300 058 349
Email Us
info@crmforagedcare.com.au
Response Time
Within 2 business hours