Real-World Results
with MACS
See how providers across Australia and New Zealand use MACS to prepare for the Aged Care Act 2025, reduce manual effort, and deliver audit-ready operations.
How Providers Transform Operations with MACS
Discover real-world implementations across Australia and New Zealand
Residential Care Provider Modernises Enquiry Management
A regional residential care provider streamlined operations and prepared for Aged Care Act 2025 compliance.
The Challenge
Manual residential enquiry processes created compliance risks and inefficiencies, especially with the Aged Care Act 2025 reforms approaching. Staff struggled with scattered information and audit preparation for residential admissions.
The Solution
- Adopted MACS residential enquiry + admission management modules
- Single entry point for all residential enquiries
- Automated follow-ups and compliance dashboards for residential care
The Results
- Faster enquiry response times
- Reduced manual effort for staff
- Easier audit preparation with compliance evidence in one place
Home Care Provider Unifies Care Planning
A New Zealand home care provider centralised operations and improved compliance confidence.
The Challenge
Needed better home care CRM capabilities beyond clinical systems. Managing home care enquiries, onboarding, and unifying care planning across multiple systems created inefficiencies for home care packages.
The Solution
- Implemented MACS for home care enquiries and package management
- Automated risk assessments + incident reporting for home care
- Configurable home care onboarding workflows
- Single comprehensive care plan export for home care staff and compliance use
The Results
- Improved home care enquiry-to-package tracking
- One unified care plan per home care client reduced duplication
- Increased confidence in home care compliance audits
Why These Case Studies Matter
Process Transformation
MACS enables providers to move from manual processes to streamlined, audit-ready operations
Australia Ready
Readiness for the Aged Care Act 2025 with pre-built compliance workflows
Unified Operations
Centralised care plans and compliance support across all service types
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