Transform Your Aged Care Operations with MACS
MACS is aged care crm software built for Australian aged care providers who need to replace spreadsheets, manual intake processes, and disconnected systems. MACS is an aged care CRM software category platform, purpose-built for Australian aged care providers — not a generic CRM adapted for healthcare.
The Spreadsheet Problem
If your team is managing admissions in Excel, copying enquiry details between systems, or losing visibility as residents move through your care lifecycle, MACS removes that operational friction.
It connects enquiry intake, onboarding, and ongoing care management in one system. Your operations team can track every resident and client from first contact through to service delivery, without manual re-entry or version control issues. MACS is used by Australian aged care providers across residential and home care services.
The Cost of Disconnected Systems
Most aged care providers operate across multiple spreadsheets and databases. Enquiries come in through one channel, admissions data lives in another, and care delivery happens in a third system. When someone asks for a status update, staff spend time searching rather than delivering answers.
One Platform. Complete Visibility.
MACS eliminates that. One platform handles enquiries, admissions, room management, clinical assessments, and lifecycle tracking. Your team sees real-time status for every resident and client without checking multiple systems or requesting reports.
Built for Decision Makers
It's designed for CEOs, CIOs, and Heads of Operations who want operational clarity without adding complexity. MACS runs on Microsoft Dynamics 365, stores data in Australia, and integrates with PRODA and Service Australia systems you already use.
You don't need to rebuild your workflows. MACS fits the way Australian aged care providers actually work—whether you're running residential care, home care packages, or both.
Get Started with MACS in 4 Simple Steps
Transform your aged care operations quickly and efficiently with our streamlined implementation process
Discover
Explore residential and home care features through personalized demonstrations
Customize
Purchase and tailor the solution to match your specific requirements
Integrate
Connect MACS with PRODA and your existing internal systems seamlessly
Launch
Enable MACS for your staff and care workers with comprehensive training
Powerful Features for Modern Aged Care
Discover the comprehensive features that make MACS the preferred choice for aged care providers
Comprehensive Care Management
Manage residential, home care, and respite services from a single, unified platform designed for aged care excellence.
Compliance & Security
Stay compliant with Australian aged care regulations while ensuring the highest levels of data security and privacy.
Advanced Analytics
Make data-driven decisions with comprehensive reporting and analytics tailored for aged care operations.
Mobile Ready
Access MACS from anywhere with our responsive design and mobile applications for care workers on the go.
PRODA Integration
Seamless integration with PRODA and government systems for streamlined aged care funding and compliance.
24/7 Support
Get expert support whenever you need it with our dedicated customer success team and comprehensive training resources.
Specialized CRM Solutions
Tailored solutions for different types of aged care services
MACS - Residential Care
- Customer Enquiries and Admission Management
- Respite and Permanent Room Management
- Site Tours Management
- Customer Clinical Assessment
- Risk Management
- Document Management
MACS - Home Care
- Customer Enquiries and Case Management
- Rostering and Scheduling
- Service Australia API Integration
- Home Care Package Budgeting
- PO, Invoice and Claims Automation
- Event Management
MNFP - Not for Profit
- Contact and Donor Management
- Grant and Funding Tracking
- Event and Campaign Management
- Volunteer Coordination
- Membership Management
- Case Management and Reporting
Why Choose MACS?
Experience the advantages that set MACS apart from other aged care solutions
24×7 Care
Provide Quality care 24×7 ensuring regulatory compliance and high service standards
Optimise
Accelerates Home and Residential turnaround time by realtime automations
Smart Rostering
Enhance Home Care through Strategic Staff Allocation
Maintain Compliance
Ensure adherence to all regulatory requirements and standards
Ready to Transform Your Aged Care Operations?
Get in touch with our experts to discover how MACS can revolutionize your care management processes. Schedule a personalized demo today.
Call Us
1300 058 349
Email Us
info@crmforagedcare.com.au
Response Time
Within 2 business hours